Call Center APPLY NOW

Amman

10 Nov 2023

Full time

Follow up on incoming communications and ensure all problems and complaints are closed.
Follow up on outgoing communications and ensure company policies carry them out.
Follow up on solving customer problems.
Escalating difficult-to-resolve cases to the senior manager, marketing director, maintenance manager, or sales manager to solve them and ensure customer satisfaction is achieved.
Follow up on the problems and complaints collected by the quality assurance.
Recording complaints and making statistics with the quality assurance on Excel table
Preparing reports on marketing activities
Follow up on the promotional offers provided by the company periodically to present them to customers by phone.
At least two years of experience in the same field
Proficiency in the English language
University Degree

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